Quality policy

The mission of Settlers Relocation is to preserve its prestigious position on the Hungarian relocation market, regarding services supporting employment and settling of foreign citizens in Hungary. The objective of our quality control system – established according to the EN ISO 9001:2015 standard – is to help us pursue our mission by maintaining and improving service quality.

Our cutting edge technical support and our self-developed relocation management software let us organise our processes for effective and secure data management, timely and reliable services while providing continuous information supply for our clients. Our principle is, that the added value of our services is to save time and inconvenience for our customers.

The keys to our service quality are seamless performance according to deadlines, continuously keeping our clients’ interests in focus, and attentive communication towards involved parties.

Settlers Relocation has been part of the world-wide acknowledged European Relocation Association (EuRA) for several years.

Our guarantees

  • Quality Assurance: Our management and monitoring system and ISO 9001:2015 certified processes ensure the quality of our services. Regular internal and external audits are part of our quality management.
  • Professionalism: Over the past 25 years we have built a business that is run and managed by a team of more than 20 professionals, who have proven competence in the field of relocation services in Hungary.
  • Ongoing Professional Support: We track changes in relevant legal regulations, and frequently inform our clients on them.
  • Accurate Deadline Tracking: We prepare all permit applications by deadline and in harmony with the legal regulations. We notify you on necessity of extension of permits in time.
  • Confidentiality: We keep our clients’ personal information safe and only use it to perform ordered services.
  • Personalised Customer Management: We do not just deliver relocation services but build relationships. We truly believe every client is equally important and we provide services with special care and attention.